Consent Policy

1. Introduction

This Consent Policy outlines how ZentroTax Accounting ("we," "our," or "us") obtains, records, and manages consent from users and clients. This policy applies to all interactions with our website and services.

2. What is Consent?

Consent means giving permission for something to happen or agreeing to do something. For us, this primarily relates to:

• Consent to collect and process your personal information
• Consent to use cookies on our website
• Consent to receive communications from us
• Consent to our terms, conditions, and policies

3. How We Obtain Consent

We obtain consent through various means, including:

• Checkbox confirmation when submitting forms on our website
• Cookie consent banner when you first visit our website
• Written agreements for professional services
• Explicit opt-in for marketing communications

In all cases, we ensure that consent is:

• Freely given - you have a genuine choice
• Specific - clear about what you're consenting to
• Informed - you understand what you're agreeing to
• Unambiguous - requiring a positive action from you

4. Cookie Consent

When you first visit our website, you will see a cookie consent banner. This banner informs you about our use of cookies and gives you the option to accept them.

If you accept cookies, we will store a cookie on your device to remember your preference. You can change your cookie preferences at any time by clearing your browser cookies.

5. Marketing Consent

We will only send you marketing communications if you have explicitly opted in to receive them. Each marketing communication we send includes an option to unsubscribe, allowing you to withdraw your consent at any time.

6. Service Consent

Before providing professional accounting services, we obtain consent through a formal engagement letter or service agreement. This document outlines the scope of services, fees, and terms, ensuring you're fully informed before giving consent.

7. Withdrawal of Consent

You have the right to withdraw your consent at any time. Depending on the type of consent, you can withdraw it by:

• Unsubscribing from marketing communications using the link provided in each message
• Contacting us directly to request removal from our communication lists
• Clearing cookies from your browser for cookie-related consent
• Terminating service agreements according to the terms specified

Please note that withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

8. Record of Consent

We maintain records of the consents you provide, including:

• What you consented to
• When you gave consent (date and time)
• How you gave consent (e.g., online form, signed agreement)

These records help us ensure we respect your choices and can demonstrate compliance with data protection regulations.

9. Children's Consent

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not use our website or services without parental consent.

10. Changes to This Consent Policy

We may update this Consent Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Significant changes may also be communicated via email or notice on our website.

11. Contact Information

If you have any questions about this Consent Policy or wish to exercise your rights regarding consent, please contact us at:

• Email: [email protected]
• Phone: +27 31 725 0145
• Address: 14 Zinkwazi Rd, Durban, South Africa